Academic Success Coach - (2 positions, Norfolk Campus)

Virginia Community Colleges

Norfolk (VA)

On-site

USD 36,000 - 41,000

Part time

40 hours ago

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Job summary

Tidewater Community College invites applications for two Academic Success Coach positions at the Norfolk Campus. The role focuses on supporting student persistence, retention, and success through personalized planning, study skills, and campus engagement.

Responsibilities include coaching, workshops, SAP guidance, and collaboration with tutoring and advising to serve at-risk students. This is a grant-funded, part-time position requiring 25 hours weekly with occasional evenings and weekends.

Qualifications

Experience working with at-risk, probationary, or underserved college students.
Strong understanding of academic advising and retention practices.
Proficiency with CRM tools and Navigate or similar systems.

Responsibilities

Conduct one-on-one coaching sessions to develop individualized Academic Success Plans (ASPs).
Lead 5-week and 10-week progress checks to monitor academic performance.
Lead workshops on syllabus navigation, time management, study skills, and goal setting.
Provide SAP awareness and assist with SAP appeals including writing guidance.
Collaborate with tutoring, advising, and faculty to deliver wraparound support for at-risk students.
Track student progress in Navigate/CRM and elevate flags when needed.

Skills

At-risk students

Academic advising

CRM platforms

Communication skills

Collaboration across departments

Workshop facilitation

EAB Navigate

Tools

EAB Navigate

Job description

Academic Success Coach - (2 positions, Norfolk Campus)

Posting Summary

Working Title

Academic Success Coach - (2 positions, Norfolk Campus)

Role Code

29144-SW

FLSA

Nonexempt

Pay Band

Position Number

295W0109

Agency

Tidewater Community College

Division

Tidewater Community College (Div)

Work Location

Norfolk - 710

Hiring Range

$26.00 per hour, part time

Emergency/Essential Personnel

EEO Category

6-Administrative Support

Full Time or Part Time

Part Time

Does this position have telework options?

Telework options are subject to change based on business needs- No

Does this position have a bilingual or multilingual skill requirement or preference?

Work Schedule

9am-330pm Monday, Tuesday, & Thursday
9am-430pm Wednesday
25 hours per week to be scheduled
Occasional evenings and weekends will also be required.

Sensitive Position

Job Description

Tidewater Community College has served South Hampton Roads – both students and employers – for 50 years. It has grown from 1 campus into a regional educational and economic force. TCC is the largest provider of higher education and workforce services in Hampton Roads, enrolling nearly 25,000 students in 2024-25. Founded in 1968 as a part of the Virginia Community College System, Tidewater Community College ( TCC ) services South Hampton Roads with 4 campuses in Chesapeake, Norfolk, Portsmouth, and Virginia Beach, 7 regional centers and 2 important cultural institutions. The college had 3,399 graduates in 2024-2025, 40 percent of whom pursued degrees that would let them transfer to 4-year institutions. Of South Hampton Roads residents enrolled in higher education 33% enrolled at TCC . TCC’s institutional accreditation is affirmed through 2027 by the Southern Association of Colleges and Schools Commission on Colleges.

Position Summary: The Academic Success Coach plays a critical role in supporting student academic persistence, retention and success. This position focuses on assisting students with support for personalized academic success planning, skill development, and campus engagement. The coach provides holistic support to improve student course success rates, retention, and graduation outcomes, with a particular focus on low-income and underserved student populations who are traditional and adult learners.

This Academic Success Coach Recruitment is a grant funded position.

This Academic Success Coach Recruitment is to fill 2 positions on the Norfolk Campus.

Functional Responsibilities:

Conduct one-on-one coaching sessions with students to develop individualized Academic Success Plans (ASPs).
Facilitate 5-week and 10-week progress check-ins to monitor academic performance and accountability.
Lead workshops and mini-sessions on syllabus navigation, time management, study skills, and academic goal setting.
Provide SAP (Satisfactory Academic Progress) awareness sessions and assist students with SAP appeals, offering writing guidance and submission support.
Collaborate closely with tutoring, advising, and faculty to deliver a wraparound support model for at-risk students.
Track student progress in Navigate or CRM , elevate flags when necessary, and ensure timely interventions.
Support students with referrals to holistic services (tutoring, counseling, financial aid) and follow-up to ensure completion of next steps.
Facilitate regular Affymation & Motivation Circles (virtual or in-person) to promote a sense of belonging and peer support.
Provide insights to staff and leadership about common student challenges and recommend strategies for continuous improvement.
Participate in retention team meetings, success campaigns, and onboarding initiatives (e.g., Navigate training, FAFSA workshops).

Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required Qualifications

Experience working with at-risk, probationary, or underserved college students.
Strong understanding of academic advising, student development theory, and retention best practices.
Proficiency in academic coaching tools and CRM platforms (e.g., EAB Navigate).
Excellent communication, organizational, and interpersonal skills.
Ability to work collaboratively across departments and with diverse student populations.
Workshop facilitation and small group mentoring experience.

Additional Considerations

Familiarity with SAP policies and appeal processes.
Data-driven mindset with the ability to track and report on student outcomes.

Operation of a State Vehicle

Supervises Employees

Required Travel

N/A

Posting Number

WGE_3490P

Recruitment Type

General Public - G

Number of Vacancies

Position End Date (if temporary)

Job Open Date

10/02/2026

Job Close Date

10/29/2026

Open Until Filled

Agency Website

TCC.EDU

Contact Name

Lizette White

Jobs@tcc.edu

Phone Number

Additional Information

The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/

EEO Statement

The Virginia Community College System ( VCCS ) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.

ADA Statement

The Virginia Community College System ( VCCS ) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts ( ADA and ADAAA ), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.

E-Verify Statement

VCCSuses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.

Required fields are indicated with an asterisk (*).