Academic Success Coach - (2 positions, Norfolk Campus)

Virginia's Community College System; Richmond (VA); On-site; USD 33,000 - 39,000; Part time

Job summary

Tidewater Community College is seeking an Academic Success Coach on the Norfolk Campus to support student persistence and success. You will design individualized academic plans and lead sessions to improve retention and graduation outcomes.

The role emphasizes outreach to low-income and underserved learners, collaboration with tutors, advising, and faculty, and includes regular progress checks, workshops, and navigate-based tracking.

Qualifications

• Experience working with at-risk, probationary, or underserved college students.
• Strong understanding of academic advising and retention best practices.
• Proficiency with academic coaching tools and CRM platforms (e.g., EAB Navigate).
• Excellent communication, organizational, and interpersonal skills.
• Ability to collaborate across departments and with diverse student populations.
• Workshop facilitation and small-group mentoring experience.

Responsibilities

• Conduct one-on-one coaching sessions with students to develop individualized Academic Success Plans (ASPs).
• Facilitate 5-week and 10-week progress check-ins to monitor academic performance and accountability.
• Lead workshops and mini-sessions on syllabus navigation, time management, study skills, and academic goal setting.
• Provide SAP (Satisfactory Academic Progress) awareness sessions and assist students with SAP appeals, offering writing guidance and submission support.
• Collaborate closely with tutoring, advising, and faculty to deliver a wraparound support model for at‑risk students.
• Track student progress in Navigate or CRM, elevate flags when necessary, and ensure timely interventions.
• Support students with referrals to holistic services (tutoring, counseling, financial aid) and follow‑up to ensure completion of next steps.
• Facilitate regular affirmation & motivation circles (virtual or in‑person) to promote a sense of belonging and peer support.
• Provide insights to staff and leadership about common student challenges and recommend strategies for continuous improvement.
• Participate in retention team meetings, success campaigns, and onboarding initiatives (e.g., Navigate training, FAFSA workshops).

Skills

Academic advising

Student development

Retention strategies

CRM tools

EAB Navigate

Communication

Collaboration

Tools

CRM platforms

Navigate

Job description

Working Title Academic Success Coach - (2 positions, Norfolk Campus)

Role Title Education Support Spec III

Role Code 29144-SW

FLSA Nonexempt

Pay Band 04

Position Number 295W0109

Agency Tidewater Community College Division Tidewater Community College (Div)

Work Location Norfolk - 710

Hiring Range $26.00 per hour, part time

Emergency/Essential Personnel No

EEO Category 6-Administrative Support

Full Time or Part Time

Part Time

Does this position have telework options? -Telework options are subject to change based on business needs- No

Does this position have a bilingual or multilingual skill requirement or preference? No

Work Schedule

9am-330pm Monday, Tuesday, & Thursday

9am-430pm Wednesday

25 hours per week to be scheduled

Occasional evenings and weekends will also be required.

Sensitive Position No Job Description

Tidewater Community College has served South Hampton Roads – both students and employers – for 50 years. It has grown from 1 campus into a regional educational and economic force. TCC is the largest provider of higher education and workforce services in Hampton Roads, enrolling nearly 25,000 students in 2024-25. Founded in 1968 as a part of the Virginia Community College System, Tidewater Community College (TCC) services South Hampton Roads with 4 campuses in Chesapeake, Norfolk, Portsmouth, and Virginia Beach, 7 regional centers and 2 important cultural institutions. The college had 3,399 graduates in 2024-2025, 40 percent of whom pursued degrees that would let them transfer to 4-year institutions. Of South Hampton Roads residents enrolled in higher education 33% enrolled at TCC. TCC’s institutional accreditation is affirmed through 2027 by the Southern Association of Colleges and Schools Commission on Colleges.

Position Summary

The Academic Success Coach plays a critical role in supporting student academic persistence, retention and success. This position focuses on assisting students with support for personalized academic success planning, skill development, and campus engagement. The coach provides holistic support to improve student course success rates, retention, and graduation outcomes, with a particular focus on low-income and underserved student populations who are traditional and adult learners.

This Academic Success Coach Recruitment is a grant funded position.

This Academic Success Coach Recruitment is to fill 2 positions on the Norfolk Campus.

Functional Responsibilities

• Conduct one-on-one coaching sessions with students to develop individualized Academic Success Plans (ASPs).
• Facilitate 5-week and 10-week progress check-ins to monitor academic performance and accountability.
• Lead workshops and mini-sessions on syllabus navigation, time management, study skills, and academic goal setting.
• Provide SAP (Satisfactory Academic Progress) awareness sessions and assist students with SAP appeals, offering writing guidance and submission support.
• Collaborate closely with tutoring, advising, and faculty to deliver a wraparound support model for at‑risk students.
• Track student progress in Navigate or CRM, elevate flags when necessary, and ensure timely interventions.
• Support students with referrals to holistic services (tutoring, counseling, financial aid) and follow‑up to ensure completion of next steps.
• Facilitate regular affirmation & motivation circles (virtual or in‑person) to promote a sense of belonging and peer support.
• Provide insights to staff and leadership about common student challenges and recommend strategies for continuous improvement.
• Participate in retention team meetings, success campaigns, and onboarding initiatives (e.g., Navigate training, FAFSA workshops).

Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required Qualifications

• Experience working with at-risk, probationary, or underserved college students.
• Strong understanding of academic advising, student development theory, and retention best practices.
• Proficiency in academic coaching tools and CRM platforms (e.g., EAB Navigate).
• Excellent communication, organizational, and interpersonal skills.
• Ability to work collaboratively across departments and with diverse student populations.
• Workshop facilitation and small‑group mentoring experience.

Additional Considerations

• Familiarity with SAP policies and appeal processes.
• Data‑driven mindset with the ability to track and report on student outcomes.

Operation of a State Vehicle No Supervises Employees No Required Travel N/A

Additional Information

Background Check Statement Disclaimer

The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link:

EEO Statement

The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non‑merit factors.

ADA Statement

The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.

E-Verify Statement

VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.