Academic Records & Transcripts Specialist

Mississippi State University; Starkville (MS); On-site; USD 30,000 - 42,000; Full time

Job summary

Mississippi State University is seeking a detail‑oriented records assistant to oversee academic records, ensure FERPA compliance, and produce official transcripts. You will handle registrations, forms, grades, and verification requests while protecting sensitive information.

You will gain familiarity with Banner, Workflow, Xtender, and eForms, and you may supervise student workers. Strong communication and customer service skills are essential in a busy office environment.

Qualifications

• High school diploma or equivalent with 2–4 years clerical experience.
• Experience in handling confidential information.
• Experience in academic records or student services preferred.

Responsibilities

• Greet visitors and route calls, providing department information.
• Process transcripts, student registrations, forms, petitions, grades and enrollment verification.
• Learn and use Administrative Banner pages, Workflow, Xtender, and eForms.
• Communicate about student records with authorized parties.
• Uphold policies related to student records.
• Identify and resolve academic record issues.
• Gather and secure information related to academic records.
• Support Starkville Commencement ceremonies in May and December.
• May supervise student employees.
• Perform other duties as assigned.

Skills

Interpersonal skills

Teamwork

Verbal & written communication

Multi-tasking

Customer service

Education

High school diploma or equivalent

Tools

Administrative Banner

Workflow

Xtender

eForms

Job description

Mississippi State University is seeking a detail‑oriented records assistant to oversee academic records, ensure FERPA compliance, and produce official transcripts. You will handle registrations, forms, grades, and verification requests while protecting sensitive information.

You will gain familiarity with Banner, Workflow, Xtender, and eForms, and you may supervise student workers. Strong communication and customer service skills are essential in a busy office environment.