Academic Records Evaluator

Mississippi State University; Starkville (MS); On-site; USD 30,000 - 42,000; Full time

Job summary

Mississippi State University is seeking a detail‑oriented records assistant to oversee academic records, ensure FERPA compliance, and produce official transcripts. You will handle registrations, forms, grades, and verification requests while protecting sensitive information.

You will gain familiarity with Banner, Workflow, Xtender, and eForms, and you may supervise student workers. Strong communication and customer service skills are essential in a busy office environment.

Qualifications

• High school diploma or equivalent with 2–4 years clerical experience.
• Experience in handling confidential information.
• Experience in academic records or student services preferred.

Responsibilities

• Greet visitors and route calls, providing department information.
• Process transcripts, student registrations, forms, petitions, grades and enrollment verification.
• Learn and use Administrative Banner pages, Workflow, Xtender, and eForms.
• Communicate about student records with authorized parties.
• Uphold policies related to student records.
• Identify and resolve academic record issues.
• Gather and secure information related to academic records.
• Support Starkville Commencement ceremonies in May and December.
• May supervise student employees.
• Perform other duties as assigned.

Skills

Interpersonal skills

Teamwork

Verbal & written communication

Multi-tasking

Customer service

Education

High school diploma or equivalent

Tools

Administrative Banner

Workflow

Xtender

eForms

Job description

Position Function:

To oversee processes involving the management of academic records, enforce academic rules and regulations as defined by university academic operating policy, produce official student transcripts, and to disseminate information to the public while maintaining confidentiality of records and information as outlined by the Family Education Rights and Privacy Act (FERPA).

Salary Grade

Please see Staff Compensation Structure or Skilled Crafts and Service Maintenance Compensation Schedule for salary ranges. For salary grade UC, these positions are "Unclassified" and salary ranges are determined by the hiring department.

Essential Duties and Responsibilities:

• 1. Greet and direct visitors, answer and route calls, and provide general information concerning activities and operations of the department.
• 2. Perform a wide variety of duties which are confidential in nature, including but not limited to:
• a. Transcript processing (incoming and outgoing)
• b. Student registration
• c. Student forms
• d. Student petitions
• e. Student grades
• f. Enrollment verification
• 3. Become proficient in Administrative Banner student pages, Workflow, Xtender, eForms, and other basic computer software.
• 4. Communicate verbally and in writing regarding students' academic records with those who have legitimate educational interest to include students, faculty, staff, and administrators.
• 5. Uphold university policies, procedures, and practices related to student records.
• 6. Be knowledgeable of academic record problems for problem solving.
• 7. Gather, record and secure information specific to academic records and other university business.
• 8. Serves as staff for the university's Starkville Commencement Ceremonies in May and December.
• 9. May instruct and oversee the activities of student employees.
• 10. Perform related duties as assigned.

Minimum Qualifications:

High school or equivalent. Two to four years of clerical experience in a related field.

Any equivalent combination of related experience and/or education approved by the Department of Human Resources Management.

Preferred Qualifications:

Previous experience in an academic environment.

Knowledge, Skills, and Abilities:

• 1. Well-developed interpersonal, teamwork, verbal and written communication skills
• 2. Demonstrated ability to manage/coordinate multiple tasks
• 3. Independent self-starter with strong work ethic
• 4. Strong customer service skills

Working Conditions and Physical Effort

Work is normally performed in a typical interior/office work environment. No or very limited exposure to physical risk.

No or very limited physical effort required.

Equal Employment Opportunity Statement:

Mississippi State University is an equal opportunity institution. Discrimination is prohibited in university employment, programs or activities based on race, color, ethnicity, sex, pregnancy, religion, national origin, disability, age, sexual orientation, genetic information, status as a U.S. veteran, or any other status to the extent protected by applicable law. Questions about equal opportunity programs or compliance should be directed to the Office of Civil Rights Compliance, 231 Famous Maroon Band Street, P.O. 6044, Mississippi State, MS 39762, [phone].

What do I do if I need an accommodation?

In compliance with the ADA Amendments Act (ADA), if you have a disability and wouldlike to request an accommodation in order to apply for a position with Mississippi StateUniversity, please contact the Department of Human Resources Management at tel: [phone] or [e-mail].

If you have any questions regarding this policy, contact the Department of Human ResourcesManagement at [phone] or [e-mail]. Upon request, sections of thisjob listing are available in large print, and readers are available to assist the visually impaired.