Senior AV Service Technician – Enterprise Systems

American Sound; Atlanta (GA); On-site; USD 48,000 - 55,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

401k

Vacation

PTO

Paid Holidays

Job summary

American Sound in Atlanta, GA is seeking an experienced AV Service Technician to support small to large scale AV systems across enterprise environments, including education facilities and venues. You will troubleshoot, recommission, train users, and assist with monitoring tools while traveling to project sites as needed.

Qualified candidates bring 5+ years in AV, familiarity with DSP/config updates, and solid customer service. CTS preferred; lifting and ladder access are required.

Qualifications

• 5+ years of AV system experience required.
• CTS certification preferred for advanced roles.
• Ability to read and interpret line drawings.
• Experience updating DSP and AV configuration files.
• Strong customer service and communication skills required.
• Must be able to lift up to 50 pounds and use a ladder.

Responsibilities

• Remount monitors, speakers and microphones.
• Load programming and DSP files to hardware and networked devices.
• Assist with setup and support of Remote Monitoring tools (Utelogy, XiO, Reflect).
• Manage tickets and RMAs.
• Update and provide feedback for as-built drawings.
• Recommission systems and train end users.
• Some travel may be required depending on project and skillset.
• Tools and van provided.

Skills

Experience with AV systems

CTS certification

Reading line drawings

DSP/AV configuration updates

Customer service

Physical ability

Education

CTS certification preferred

Tools

Crestron

Extron

Biamp

QSC

AMX

Logi

Cisco

Poly

Job description

American Sound in Atlanta, GA is seeking an experienced AV Service Technician to support small to large scale AV systems across enterprise environments, including education facilities and venues. You will troubleshoot, recommission, train users, and assist with monitoring tools while traveling to project sites as needed.

Qualified candidates bring 5+ years in AV, familiarity with DSP/config updates, and solid customer service. CTS preferred; lifting and ladder access are required.