A&D Tile Account Manager — Luxury Design Projects

Architectural Surfaces Group; Miami (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

Ceramic Matrix is seeking an experienced A&D Account Manager to join our Miami sales team. You will independently manage the entire sales cycle for luxury porcelain tile, natural stone, mosaics and architectural slabs, building relationships with architects, interior designers, builders and developers.

This role is proactive, not showroom-based, requiring strong communication, negotiation, and project management skills to convert opportunities into orders and ensure on-time delivery.

Qualifications

• Minimum 3-5 years of successful sales experience in luxury tile, natural stone, architectural surfaces or related building materials.
• Established relationships within Miami's architecture and interior design community are highly desirable.
• Proven ability to independently generate new business and manage an active sales pipeline.
• Strong understanding of the specification and procurement process for residential and commercial construction projects.
• Excellent communication, presentation, negotiation and relationship-building skills.
• Strong organizational skills and the ability to manage multiple projects and deadlines.
• Comfortable working with quotations, pricing, gross margins, and customer accounts.
• Valid driver's license and willingness to travel locally for customer meetings and business development.

Responsibilities

• Proactively develop new business relationships with architects, interior designers, builders, developers and other industry professionals throughout the Miami market.
• Build and maintain a strong portfolio of active A&D accounts, generating repeat business and long-term customer loyalty.
• Conduct regular client visits, presentations, product introductions and project meetings.
• Identify new residential and commercial projects at the design and specification stages.
• Maintain consistent follow-up with existing accounts while actively pursuing new business opportunities.
• Take complete ownership of the sales process from initial client engagement through final delivery and payment.
• Work closely with designers, architects and clients to understand project requirements and recommend appropriate materials.
• Prepare accurate quotations, review specifications, calculate material requirements and negotiate pricing within company guidelines.
• Convert specifications and quotations into confirmed orders while protecting company margins.
• Coordinate with purchasing, customer service, warehouse and logistics teams to ensure orders are processed accurately and delivered as committed.
• Monitor production schedules, material availability, lead times and project delivery requirements.
• Proactively communicate with customers regarding order status, changes, delays and project requirements.
• Follow through on outstanding balances, invoicing and payment collection when necessary.
• Resolve customer concerns professionally and efficiently while maintaining strong client relationships.
• Consistently achieve or exceed established sales and gross profit targets.
• Develop and maintain a healthy pipeline of qualified opportunities.
• Demonstrate a strong sense of urgency in converting opportunities into confirmed business.
• Maintain accurate customer records, project information, quotations and follow-up activities.
• Provide regular updates on sales activity, upcoming projects, pipeline opportunities and anticipated revenue.

Skills

Sales experience

Relationship building

Communication skills

Job description

Ceramic Matrix is seeking an experienced A&D Account Manager to join our Miami sales team. You will independently manage the entire sales cycle for luxury porcelain tile, natural stone, mosaics and architectural slabs, building relationships with architects, interior designers, builders and developers.

This role is proactive, not showroom-based, requiring strong communication, negotiation, and project management skills to convert opportunities into orders and ensure on-time delivery.