A&D Account Manager

Architectural Surfaces; Miami (FL); On-site; USD 70,000 - 120,000; Full time

Job summary

Ceramic Matrix is seeking an experienced A&D Account Manager to join our Miami sales team. You will manage the full sales cycle from initial outreach to project delivery, building enduring relationships with architects, interior designers, builders, developers, and homeowners in the luxury tile segment.

The ideal candidate will actively pursue new business, demonstrate a deep understanding of premium porcelain tile, natural stone, mosaics, and large-format slabs, and coordinate with design teams

Qualifications

• Experience managing A&D accounts in luxury residential/commercial markets.
• Proven ability to develop opportunities from initial contact to project completion.
• Strong understanding of premium porcelain tile, natural stone, mosaics and large-format slabs.

Responsibilities

• Proactively develop new business relationships with architects, interior designers, builders, developers and other industry professionals throughout the Miami market.
• Build and maintain a strong portfolio of active A&D accounts, generating repeat business and long-term customer loyalty.
• Take complete ownership of the sales process from initial client engagement through final delivery and payment.
• Coordinate with purchasing, customer service, warehouse and logistics teams to ensure orders are processed accurately and delivered as committed.
• Maintain a healthy pipeline of qualified opportunities and provide regular updates on activity and revenue.

Skills

Account management

Sales

Relationship building

Job description

Position Overview

Ceramic Matrix seeks an experienced, highly motivated and results-driven A&D Account Manager to join our Miami sales team.

CERAMIC MATRIX - An ASG Organization

A&D Account Manager

Location: Miami, Florida

Position: Full-Time

Position Overview

Ceramic Matrix seeks an experienced, highly motivated and results-driven A&D Account Manager to join our Miami sales team.

We are looking for a strong sales professional who understands the luxury residential and commercial design market and has the ability to independently manage the entire sales cycle, from developing new business opportunities to successfully completing projects.

This is not a passive showroom sales position. The successful candidate must be proactive, organized, commercially minded and capable of building lasting relationships with architects, interior designers, builders, developers and homeowners.

The ideal candidate will have a strong understanding of premium porcelain tile, natural stone, mosaics and large-format slabs, combined with the confidence and experience to manage multiple projects simultaneously.

Key Responsibilities

Business Development & Relationship Management

• Proactively develop new business relationships with architects, interior designers, builders, developers and other industry professionals throughout the Miami market.
• Build and maintain a strong portfolio of active A&D accounts, generating repeat business and long-term customer loyalty.
• Conduct regular client visits, presentations, product introductions and project meetings.
• Identify new residential and commercial projects at the design and specification stages.
• Maintain consistent follow-up with existing accounts while actively pursuing new business opportunities.

Full-Cycle Sales & Project Management

• Take complete ownership of the sales process from initial client engagement through final delivery and payment.
• Work closely with designers, architects and clients to understand project requirements and recommend appropriate materials.
• Prepare accurate quotations, review specifications, calculate material requirements and negotiate pricing within company guidelines.
• Convert specifications and quotations into confirmed orders while protecting company margins.
• Coordinate with purchasing, customer service, warehouse and logistics teams to ensure orders are processed accurately and delivered as committed.
• Monitor production schedules, material availability, lead times and project delivery requirements.
• Proactively communicate with customers regarding order status, changes, delays and project requirements.
• Follow through on outstanding balances, invoicing and payment collection when necessary.
• Resolve customer concerns professionally and efficiently while maintaining strong client relationships.

Sales Performance & Accountability

• Consistently achieve or exceed established sales and gross profit targets.
• Develop and maintain a healthy pipeline of qualified opportunities.
• Demonstrate a strong sense of urgency in converting opportunities into confirmed business.
• Maintain accurate customer records, project information, quotations and follow-up activities.
• Provide regular updates on sales activity, upcoming projects, pipeline opportunities and anticipated revenue.
• Take personal accountability for customer satisfaction, sales performance and the successful completion of each project.