911 Operations Emergency Communications Engineer

Ariel Partners; New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

Ariel Partners is seeking an Emergency Communications Engineer to join the Public Safety and Emergency Management division in New York City. You will support 911 and TT911 networks, manage vendor relationships, and deploy infrastructure across multiple facilities.

This full-time, on-site role requires strong experience in data centers, LAN/WAN, routing, and telecom cabling. The ideal candidate has 8+ years in related fields, a degree in computer science or equivalent, and a track record of

Qualifications

• 8+ years in a data center or related field.
• 8+ years in network support and LAN/WAN troubleshooting.
• 8+ years in communications routing, transport and delivery (Wireline, Wireless and VoIP).
• Proficiency with documentation tools (Excel, Visio, Word).

Responsibilities

• Oversee vendors supporting emergency communications and infrastructure.
• Coordinate with 911 providers and nearby centers.
• Deploy and support Emergency Communications network infrastructure and cabling.
• Configure and test emergency network infrastructure.
• Provide technical support for E911, NG911, TT911 systems.
• Triage incidents, identify root causes and remediation.
• Support test environments for 911 lab and validate results.
• Asset management for Emergency Communication technology.

Skills

Data center ops

LAN/WAN troubleshooting

Routing & delivery

Documentation tools

Networking hardware

Telecom cabling

Computing hardware

Lec circuits knowhow

On-site readiness

On-call travel

Education

Bachelor's degree in CS or related field

Tools

MS Excel

MS Visio

MS Word

Job description

This position is 100% on-site.

JOB DESCRIPTION

The Emergency Communications Engineer, reporting to the Director of Emergency Communications, as part of the Public Safety and Emergency Management division, is responsible for providing support for the communication services and technologies that make up the NYC 911 and emergency response services for the residents and visitors of New York City. It is urgent that we fill this role as soon as possible to ensure that there are no impacts to life safety support services or delays with any critical projects.

RESPONSIBILITIES:

• Oversight of vendors supporting emergency communications, telecommunications services, and infrastructure
• Coordinate with 911 Originating Service Providers, neighboring jurisdictions and Emergency Communications Relay Centers
• Deployment of and support for Emergency Communications network infrastructure including racking and cabling equipment
• Configure and test Emergency Communications network infrastructure
• Technical support for E911 and NG911 telephony and telecommunications systems and services associated with 911 call delivery to New York City’s Public Safety Answering Centers
• Technical support for Text-to-911 (TT911) services, including inbound and outbound SMS, MMS and RTT technology and services
• Technical support and oversight for vendor managed ESInet services and systems
• Technical support for Public Safety Unified Communications systems and services
• Technical support for all emergency point-to-point, alarm relays, automated inbound 911 relays, telematics and third-party 911 communications
• Triage and investigate incidents involving communication, infrastructure and service failures, including identifying root cause and remediation
• Technical support for 911 and TT911 test environments within the 911 lab, validate test cases and results.
• Provide Emergency Communication technology asset management support

MANDATORY SKILLS/EXPERIENCE

Note: Candidates who do not have the mandatory skills will not be considered

• 8+ years of experience working in a data center or in the field supporting related work
• 8+ years of experience in network support, LAN/WAN troubleshooting.
• 8+ years of experience in communications routing, transport and delivery (Wireline, Wireless and VoIP)
• 8+ experience using documentation tools (MS Excel, MS Visio, MS Word, Etc.)
• Working knowledge of networking hardware and topologies
• Working knowledge of telecommunication cabling standards, ability to pull and terminate cabling in a variety of customer environments
• Working Knowledge of computing systems and hardware
• Experience with LEC circuits termination and turn-up
• Ability to perform physical work related to the job
• Ability to follow detailed job documents
• Must be willing to travel within the NYC region to meet customer SLA’s
• Must be willing to work on-call, after hours and weekends when required

DESIRABLE SKILLS

• Bachelor's degree from an accredited college in computer science or related area of study
• Strong oral, written, and presentation skills; ability to communicate in a credible and confident manner in clear, concise language
• Experience with Emergency Communications infrastructure, systems, applications and related technologies
• Knowledge of E911 call routing, selective routing, trunking and location-based routing
• Knowledge of DMS and ACD systems
• Knowledge of ANI / ALI services and functionality
• Knowledge of 9-1-1 Call Handling Systems
• Knowledge of Land-mobile-radio systems, P25 conventional and trunked networks
• Knowledge of NG9-1-1 ESINET call routing
• Knowledge of SMS, RTT, TCC routing, SMS aggregation
• Knowledge of GIS and location-based identification systems

At Ariel Partners, we solve the most difficult problems that inhibit technology from enabling our customers to achieve their goals. Our vision is to be recognized by our stakeholders as an elite provider of IT solutions, so when they have their biggest challenges, we are on their short list. We are looking for team members who share our values of: Integrity to do the right thing even when it hurts; Commitment to the long-term success and happiness of our customers, our people, and our partners; Courage to take on difficult challenges, accept new ideas, and accept incremental failure; and the constant pursuit of Excellence. Ariel Partners is an Equal Opportunity Employer in accordance with federal, state, and local laws.