Emergency Communications Engineer – 911 & NG911 Specialist

ZealHire Inc.; New York (NY); On-site; USD 110,000 - 160,000; Full time

Job summary

ZealHire Inc. is seeking an Emergency Communications Engineer to support NYC 911 operations within the Public Safety and Emergency Management division.

The role focuses on deploying and maintaining E911/NG911 networks, coordinating with vendors and service providers, and ensuring uninterrupted life-safety communications for NYC residents and visitors.

The assignment is on-site at 2 MetroTech Center, Brooklyn, with normal business hours and potential after-hours work.

Qualifications

• Provide technical oversight for emergency communications initiatives.
• Coordinate cross-agency efforts to maintain E911/NG911 functionality.
• Summarize and implement vendor requirements for public safety networks.

Responsibilities

• Oversee vendors supporting emergency communications, telecommunications services, and infrastructure.
• Coordinate with 911 Originating Service Providers, neighboring jurisdictions, and Emergency Communications Relay Centers.
• Deploy and support Emergency Communications network infrastructure, including racking and cabling equipment.
• Configure and test Emergency Communications network infrastructure.
• Provide technical support for E911 and NG911 telephony and telecommunications systems and services associated with 911 call delivery to NYC's Public Safety Answering Centers.
• Provide technical support for Text-to-911 (TT911) services, including inbound and outbound SMS, MMS, and RTT technology and services.

Job description

ZealHire Inc. is seeking an Emergency Communications Engineer to support NYC 911 operations within the Public Safety and Emergency Management division.

The role focuses on deploying and maintaining E911/NG911 networks, coordinating with vendors and service providers, and ensuring uninterrupted life-safety communications for NYC residents and visitors.

The assignment is on-site at 2 MetroTech Center, Brooklyn, with normal business hours and potential after-hours work.