Emergency Communications Engineer (Local in Brooklyn, NY)

Morph Enterprise; New York (NY); On-site; USD 120,000 - 160,000; Full time

Job summary

Morph Enterprise is seeking an Emergency Communications Engineer to support NYC 911 and related emergency response services. You will report to the Director of Emergency Communications within Public Safety and Emergency Management, ensuring reliable communication services for residents and visitors of New York City.

The role requires hands-on experience with Emergency Communications infrastructure, 911/NG911 systems, and Text-to-911 services.

Qualifications

• 8+ years of experience in data centers or field support.
• 8+ years in network support, LAN/WAN troubleshooting.
• 8+ years in communications routing, transport and delivery (Wireline, Wireless and VoIP).
• Experience with documentation tools (MS Excel, MS Visio, MS Word).
• Knowledge of networking hardware/topologies and telecom cabling standards.
• Ability to pull/terminate cabling in various environments.
• Ability to travel within NYC region to meet SLA.
• Willingness to work on-call, after hours and weekends.

Responsibilities

• Oversee vendors supporting emergency communications and infrastructure.
• Coordinate with 911 Originating Service Providers and neighboring jurisdictions.
• Deploy and support Emergency Communications network infrastructure including racking and cabling.
• Configure and test Emergency Communications network infrastructure.
• Support E911 and NG911 telephony and related services.
• Support Text-to-911 (TT911) services and routing.
• Oversee ESInet services and systems managed by vendors.
• Provide support for Public Safety Unified Communications systems.
• Support emergency-related telecoms, relays, and 911 test environments.
• Triage incidents, identify root causes, and drive remediation.
• Maintain Emergency Communication technology asset management.

Skills

Data center experience

LAN/WAN troubleshooting

Routing, transport, VoIP

Documentation tools

Networking hardware & topologies

Telecom cabling standards

IT/compute hardware knowledge

Travel within NYC region

On-call and after-hours availability

Education

Bachelor's degree in computer science or related field

Tools

MS Excel

MS Visio

MS Word

Job description

Job Summary

Duration: 12 Months, extension possible based on needs and performance

Job Title: Emergency Communications Engineer

Virtual Interview - Onsite work

Justification

• The Emergency Communications Engineer, reporting to the Director of Emergency Communications, as part of the Public Safety and Emergency Management division, is responsible for providing support for the communication services and technologies that make up the NYC 911 and emergency response services for the residents and visitors of New York City.
• It is urgent that we fill this role as soon as possible to ensure that there are no impacts to life safety support services or delays with any critical projects.

Scope of Services

• Oversight of vendors supporting emergency communications, telecommunications services, and infrastructure
• Coordinate with 911 Originating Service Providers, neighboring jurisdictions and Emergency Communications Relay Centers
• Deployment of and support for Emergency Communications network infrastructure including racking and cabling equipment
• Configure and test Emergency Communications network infrastructure
• Technical support for E911 and NG911 telephony and telecommunications systems and services associated with 911 call delivery to New York City s Public Safety Answering Centers
• Technical support for Text-to-911 (TT911) services, including inbound and outbound SMS, MMS and RTT technology and services
• Technical support and oversight for vendor managed ESInet services and systems
• Technical support for Public Safety Unified Communications systems and services
• Technical support for all emergency point-to-point, alarm relays, automated inbound 911 relays, telematics and third-party 911 communications
• Triage and investigate incidents involving communication, infrastructure and service failures, including identifying root cause and remediation
• Technical support for 911 and TT911 test environments within the 911 lab, validate test cases and results.
• Provide Emergency Communication technology asset management support

Mandatory Skills/Experience

• 8+ years of experience working in a data center or in the field supporting related work
• 8+ years of experience in network support, LAN/WAN troubleshooting.
• 8+ years of experience in communications routing, transport and delivery (Wireline, Wireless and VoIP)
• 8+ experience using documentation tools (MS Excel, MS Visio, MS Word, Etc.)
• Working knowledge of networking hardware and topologies
• Working knowledge of telecommunication cabling standards, ability to pull and terminate cabling in a variety of customer environments
• Working Knowledge of computing systems and hardware
• Experience with LEC circuits termination and turn-up
• Ability to perform physical work related to the job
• Ability to follow detailed job documents
• Must be willing to travel within the NYC region to meet customer SLA s
• Must be willing to work on-call, after hours and weekends when required

Desirable Skills/Experience

• Bachelor's degree from an accredited college in computer science or related area of study
• Strong oral, written, and presentation skills; ability to communicate in a credible and confident manner in clear, concise language
• Experience with Emergency Communications infrastructure, systems, applications and related technologies
• Knowledge of E911 call routing, selective routing, trunking and location-based routing
• Knowledge of DMS and ACD systems
• Knowledge of ANI / ALI services and functionality
• Knowledge of 9-1-1 Call Handling Systems
• Knowledge of Land-mobile-radio systems, P25 conventional and trunked networks
• Knowledge of NG9-1-1 ESINET call routing
• Knowledge of SMS, RTT, TCC routing, SMS aggregation
• Knowledge of GIS and location-based identification systems
• Skills: Emergency Communications Engineer, 911