Emergency Communications Engineer – 911 Network & Systems

Morph Enterprise

New York (NY)

On-site

USD 120,000 - 160,000

Full time

4 days ago

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Job summary

Morph Enterprise is seeking an Emergency Communications Engineer to support NYC 911 and related emergency response services. You will report to the Director of Emergency Communications within Public Safety and Emergency Management, ensuring reliable communication services for residents and visitors of New York City.

The role requires hands-on experience with Emergency Communications infrastructure, 911/NG911 systems, and Text-to-911 services.

Qualifications

8+ years of experience in data centers or field support.
8+ years in network support, LAN/WAN troubleshooting.
8+ years in communications routing, transport and delivery (Wireline, Wireless and VoIP).
Experience with documentation tools (MS Excel, MS Visio, MS Word).
Knowledge of networking hardware/topologies and telecom cabling standards.
Ability to pull/terminate cabling in various environments.
Ability to travel within NYC region to meet SLA.
Willingness to work on-call, after hours and weekends.

Responsibilities

Oversee vendors supporting emergency communications and infrastructure.
Coordinate with 911 Originating Service Providers and neighboring jurisdictions.
Deploy and support Emergency Communications network infrastructure including racking and cabling.
Configure and test Emergency Communications network infrastructure.
Support E911 and NG911 telephony and related services.
Support Text-to-911 (TT911) services and routing.
Oversee ESInet services and systems managed by vendors.
Provide support for Public Safety Unified Communications systems.
Support emergency-related telecoms, relays, and 911 test environments.
Triage incidents, identify root causes, and drive remediation.
Maintain Emergency Communication technology asset management.