Senior 911 NOC Engineer — Public Safety (Hybrid On-Call)

Us Tech Solutions; New York (NY); Hybrid; USD 110,000 - 150,000; Full time

Job summary

US Tech Solutions in New York is seeking a highly skilled 911 Sr. Engineer Specialist to join our NYC Public Sector 911 / Public Safety Service Management team. You will advocate for the NYC E911/NG911 Public Safety Customer, providing technical support and coordinating incident response.

You’ll work a hybrid schedule, including after-hours rotations, holidays, and on-call coverage, to ensure 24x7 PSAP operations and timely resolution of issues across internal and external partners.

Qualifications

• Associate’s degree required.
• 3+ years of relevant work experience.
• Experience with technical service management.
• Willingness to work flexible schedule including holidays, weekends, and after-hours as needed.
• Ability to work rotating on-call coverage.

Responsibilities

• Supports TDM and SIP-based networks used in 911 services
• Supports network evolution projects and processes to ensure 911 call delivery
• Documenting and tracking all service issues internally and externally, daily
• Reviewing Disaster Plans and Network Reliability with assigned Public Safety Customer
• Provide updates to assigned Public Safety Customer
• Attest to customer 911 circuits annually
• Attend customer service meetings when applicable.

Job description

US Tech Solutions in New York is seeking a highly skilled 911 Sr. Engineer Specialist to join our NYC Public Sector 911 / Public Safety Service Management team. You will advocate for the NYC E911/NG911 Public Safety Customer, providing technical support and coordinating incident response.

You’ll work a hybrid schedule, including after-hours rotations, holidays, and on-call coverage, to ensure 24x7 PSAP operations and timely resolution of issues across internal and external partners.