911 Emergency Dispatcher — Urgent Call Coordinator

911 Emergency Communications; Grant City (MO); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Overtime pay

Job summary

911 Emergency Communications in Grant City seeks skilled emergency dispatchers to connect callers with police, fire, or medical responders. The role requires calm communication, accurate information gathering, and rapid incident coordination across multiple systems.

Disaster recovery and public safety environments demand attentiveness to detail, steady decision making, and ability to work various shifts including nights, weekends, and holidays as needed.

Qualifications

• High school diploma or GED may be required.
• Typing speed and accuracy are useful.
• Ability to work under pressure and follow procedures.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer‑aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Accurate typing

Active listening

Clear speech

Computer proficiency

Organizational skills

Education

High school diploma

Job description

911 Emergency Communications in Grant City seeks skilled emergency dispatchers to connect callers with police, fire, or medical responders. The role requires calm communication, accurate information gathering, and rapid incident coordination across multiple systems.

Disaster recovery and public safety environments demand attentiveness to detail, steady decision making, and ability to work various shifts including nights, weekends, and holidays as needed.