911 Emergency Dispatcher — Critical Public Safety Communications

Wishalicious; Benton (AR); On-site; USD 35,000 - 43,000; Full time

Benefits offered by this job

Bilingual pay available

Group health, dental and life insured

Job summary

Saline County in Arkansas is seeking a 911 Emergency Communications Dispatcher to support the County Emergency Communications Center. The role handles emergency and non-emergency calls, coordinates with law enforcement, fire, and EMS, and operates critical dispatch and information systems.

The position is essential and requires flexibility for night/weekend shifts. Starting pay is $39,152 annually; 12-hour shifts and 24/7 operations are expected.

Qualifications

• High school diploma or GED plus specialized schooling or on-the-job training, with 12–18 months related experience or training.
• ACIC Advanced Certification and FEMA course completion are required.
• Priority Dispatch Emergency Telecommunicator and Emergency Medical Dispatch certifications completed.
• Arkansas Smart911 PSAP Console Training and Missing Children coursework completed.

Responsibilities

• Answer emergency and non-emergency calls, gather information, and enter data into computer systems.
• Calmly provide instructions via dispatch protocols until responders arrive.
• Monitor multiple radio channels and process calls and radio traffic.
• Operate NCIC/ACIC and related systems to retrieve and update records while ensuring security.
• Prioritize information and coordinate action across agencies.
• Dispatch appropriate units to incidents and maintain situational awareness.

Skills

Data Entry

High stress tolerance

Education

High school diploma or GED with specialized schooling or on-the-job training

ACIC Advanced Certification

FEMA 100,144,200,242,700,800,907,1200 courses

Priority Dispatch Emergency Telecommunicator Course

Priority Dispatch Emergency Medical Dispatch

Arkansas Smart911 PSAP Console Training

MCDR-1 Missing Children Course

Tools

E911 Console

CAD software

GIS mapping software

NAWAS / AWIN / NCIC/ACIC access

Job description

Saline County in Arkansas is seeking a 911 Emergency Communications Dispatcher to support the County Emergency Communications Center. The role handles emergency and non-emergency calls, coordinates with law enforcement, fire, and EMS, and operates critical dispatch and information systems.

The position is essential and requires flexibility for night/weekend shifts. Starting pay is $39,152 annually; 12-hour shifts and 24/7 operations are expected.