EMS Emergency Dispatcher – Critical Call Center Champion

Emergency Telecommunicator Services; Northwood (IA); Sur place; USD 40 000 - 60 000; Plein temps

Avantages offerts par ce poste

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Résumé du poste

Emergency Telecommunicator Services in Northwood, IA, is seeking an Emergency Medical Dispatcher to handle urgent medical calls, gather critical incident details, and coordinate EMS resources. The role includes following approved protocols and providing instructions to responders as needed.

Responsibilities cover prioritizing calls, confirming locations, and ensuring accurate documentation while complying with medical oversight requirements.

Qualifications

• High school diploma or recognized equivalent commonly required.
• CPR certification and additional coursework may be required.
• EMD certification may be required before appointment; EMT/paramedic credentials are not universal requirements.

Responsabilités

• Receive calls involving illness, injury, and other medical emergencies
• Confirm patient location, callback number, and access details
• Ask approved questions about patient’s condition
• Determine response priority through the medical dispatch system
• Dispatch or coordinate ambulance resources when assigned
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Formation

High school diploma or equivalent

Description du poste

Emergency Telecommunicator Services in Northwood, IA, is seeking an Emergency Medical Dispatcher to handle urgent medical calls, gather critical incident details, and coordinate EMS resources. The role includes following approved protocols and providing instructions to responders as needed.

Responsibilities cover prioritizing calls, confirming locations, and ensuring accurate documentation while complying with medical oversight requirements.