911 Emergency Dispatcher: Calm, Rapid Response

911 Emergency Communications; Virginia; On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Shift differentials

Job summary

911 Emergency Communications in Deerfield, VA seeks an attentive Dispatcher to connect callers with the appropriate public safety responders. Responsibilities include handling emergency and nonemergency calls, confirming details, and coordinating resources across police, fire, and medical teams.

The role requires calm, clear communication, and the ability to work with multiple systems while documenting information accurately and swiftly.

Qualifications

• High school diploma or equivalent required.
• Some agencies recruit entry-level applicants; others require experience or current certifications.
• Official announcement determines required testing scores, experience, and training deadlines.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Computer proficiency

Information organization

Education

High school diploma or equivalent

Job description

911 Emergency Communications in Deerfield, VA seeks an attentive Dispatcher to connect callers with the appropriate public safety responders. Responsibilities include handling emergency and nonemergency calls, confirming details, and coordinating resources across police, fire, and medical teams.

The role requires calm, clear communication, and the ability to work with multiple systems while documenting information accurately and swiftly.