911 Emergency Dispatcher — Calm, Rapid Response

911 Emergency Communications; Hutchinson (KS); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance

Professional training

Job summary

911 Emergency Communications in Abbyville is seeking qualified emergency dispatchers to connect callers with police, fire and medical responders. You will handle urgent and non-urgent calls, verify locations, and coordinate resources under agency procedures.

Applicants should have a high school diploma or GED; some agencies require prior emergency communications experience or certifications. The role may require overnight, weekend, and overtime shifts depending on assignment.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Some agencies recruit entry-level applicants.
• Previous emergency communications experience or current certifications may be required.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Organize information under pressure

Education

High school diploma or GED

Job description

911 Emergency Communications in Abbyville is seeking qualified emergency dispatchers to connect callers with police, fire and medical responders. You will handle urgent and non-urgent calls, verify locations, and coordinate resources under agency procedures.

Applicants should have a high school diploma or GED; some agencies require prior emergency communications experience or certifications. The role may require overnight, weekend, and overtime shifts depending on assignment.