Emergency Communications 911 Call Taker – Be First to Help

Regional 911 Intake Solutions; Abbyville (KS); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Job summary

Regional 911 Intake Solutions is seeking qualified 911 call takers in Abbyville, KS. Responsibilities include answering emergency and nonemergency lines, confirming incident details, and entering information into call-processing software.

Training and certifications determine pre-arrival guidance and language-access usage. Applicants typically need a high school diploma or equivalent; prior dispatch or customer service experience is helpful.

Qualifications

• Applicants typically hold a high school diploma or equivalent and may have prior customer service, telephone support, or public safety experience.
• Successful candidates demonstrate strong listening skills, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller contact information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access resources when needed.
• Provide pre-arrival instructions within training and certification.

Skills

Listening comprehension

Accurate typing

Verbal communication

Follow procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

Regional 911 Intake Solutions is seeking qualified 911 call takers in Abbyville, KS. Responsibilities include answering emergency and nonemergency lines, confirming incident details, and entering information into call-processing software.

Training and certifications determine pre-arrival guidance and language-access usage. Applicants typically need a high school diploma or equivalent; prior dispatch or customer service experience is helpful.