911 Emergency Dispatcher: Calm, Quick-Response Operator

911 Emergency Communications; Otwell (IN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

911 Emergency Communications in Otwell, Indiana seeks an Emergency Dispatcher to connect callers with the right public safety responders. The role emphasizes calm communication, accurate data entry, and coordination across police, fire, and EMS resources.

Responsibilities include handling emergency and nonemergency calls, verifying incident details, and providing instructions while maintaining strict confidentiality. The position may involve overnight or rotating shifts depending on the agency.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Typing

Active listening

Clear speech

Basic computer skills

Information organization

Education

High school diploma or GED

Job description

911 Emergency Communications in Otwell, Indiana seeks an Emergency Dispatcher to connect callers with the right public safety responders. The role emphasizes calm communication, accurate data entry, and coordination across police, fire, and EMS resources.

Responsibilities include handling emergency and nonemergency calls, verifying incident details, and providing instructions while maintaining strict confidentiality. The position may involve overnight or rotating shifts depending on the agency.