911 Emergency Dispatcher — Calm, Precise Public Safety

911 Emergency Communications; George (IA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health benefits

Retirement benefits

Paid leave

Professional training

Job summary

911 Emergency Communications in George, IA is seeking qualified dispatchers to connect callers with public safety personnel and to coordinate police, fire, or medical resources according to agency procedures.

The role requires calm communication, careful information gathering, and the ability to manage multiple systems. It may involve overnight shifts, weekends, holidays, and overtime as determined by the agency.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Some agencies recruit entry-level applicants or require experience or current certifications.
• Useful skills include accurate typing, active listening, clear speech, and organizing information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the service area
• Confirm addresses, callback numbers, incident details, and safety concerns
• Assess call priority using approved questions and procedures
• Enter incident information into dispatch systems
• Dispatch responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide caller instructions within training and certification limits
• Maintain accurate records and protect confidentiality

Skills

Typing speed

Active listening

Clear speech

Basic computer skills

Education

High school diploma

Job description

911 Emergency Communications in George, IA is seeking qualified dispatchers to connect callers with public safety personnel and to coordinate police, fire, or medical resources according to agency procedures.

The role requires calm communication, careful information gathering, and the ability to manage multiple systems. It may involve overnight shifts, weekends, holidays, and overtime as determined by the agency.