Emergency Dispatcher — Calm 911 Operator

911 Emergency Communications; Okoboji (IA); On-site; USD 42,000 - 65,000; Full time

Job summary

911 Emergency Communications in Okoboji, IA seeks skilled individuals to serve as emergency dispatchers. You will connect callers with police, fire, or medical responders, confirm locations and details, and manage multiple communication systems under pressure.

Role requires calm communication, attention to detail, and ability to work with shifting schedules. Training and state certifications may be required by the agency posting the vacancy.

Qualifications

• High school diploma or equivalent commonly required; some agencies hire entry level with proper testing.
• Strong typing, listening, and communication skills are essential for accurate information collection.
• Testing scores, experience, and training deadlines vary by agency and official announcements.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using standard questions and procedures.
• Enter incident data into computer-aided dispatch systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and relay updates to responders.
• Provide caller instructions within training limits.
• Maintain records and protect confidentiality.

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Organizational skills

Education

High school diploma or GED

Job description

911 Emergency Communications in Okoboji, IA seeks skilled individuals to serve as emergency dispatchers. You will connect callers with police, fire, or medical responders, confirm locations and details, and manage multiple communication systems under pressure.

Role requires calm communication, attention to detail, and ability to work with shifting schedules. Training and state certifications may be required by the agency posting the vacancy.