911 Emergency Dispatcher: Calm, Precise Public Safety Communicator

Emergency Telecommunicator Services; Gladewater (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Emergency Telecommunicator Services in Gladewater, TX is seeking 911 Emergency Dispatchers to connect people in urgent need with police, fire, or medical responders. The role requires calm, clear communication, careful note-taking, and the ability to coordinate across agencies using CAD and radio systems.

Applicants typically hold a high school diploma or GED, with many agencies hiring entry-level candidates or those with relevant certifications.

Qualifications

• High school diploma or GED required.
• Some agencies recruit entry-level; testing scores and deadlines set by official vacancy.
• Prior emergency communications experience or current certifications may be required.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Accurate typing

Active listening

Clear speech

Basic computer skills

Information organization

Education

High school diploma or GED

Tools

Computer-aided dispatch (CAD) systems

Job description

Emergency Telecommunicator Services in Gladewater, TX is seeking 911 Emergency Dispatchers to connect people in urgent need with police, fire, or medical responders. The role requires calm, clear communication, careful note-taking, and the ability to coordinate across agencies using CAD and radio systems.

Applicants typically hold a high school diploma or GED, with many agencies hiring entry-level candidates or those with relevant certifications.