Calm 911 Dispatcher — Emergency Response Coordinator

Emergency Telecommunicator Services; Longview (TX); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

Emergency Telecommunicator Services in Gladewater, TX seeks skilled 911 Emergency Dispatchers to connect callers with public safety responders and coordinate resources. The role emphasizes calm, precise communication, incident verification, and efficient use of multiple systems.

Applicants should have a high school diploma or GED, with strong typing, listening, and organizational skills. Training, certification, and potential overtime are typical, with shift work and weekend coverage common in

Qualifications

• A high school diploma or GED commonly required; some agencies recruit entry-level applicants.
• Strong typing and keyboarding speed help handle emergency information accurately.
• Good listening and clear communication are essential for relaying details under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and safety concerns
• Assess call priority using approved questions and procedures
• Enter incident information into dispatch systems
• Dispatch responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide caller instructions within training limits
• Maintain accurate records and protect confidential information

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Information organization

Education

High School Diploma or GED

Job description

Emergency Telecommunicator Services in Gladewater, TX seeks skilled 911 Emergency Dispatchers to connect callers with public safety responders and coordinate resources. The role emphasizes calm, precise communication, incident verification, and efficient use of multiple systems.

Applicants should have a high school diploma or GED, with strong typing, listening, and organizational skills. Training, certification, and potential overtime are typical, with shift work and weekend coverage common in