Emergency Call Taker & Dispatch Support (24/7)

Public Safety Dispatch Network; Gladewater (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Public Safety Dispatch Network is seeking 911 Call Takers in Gladewater, TX to handle emergency and non-emergency calls, verify locations, and document details for dispatch teams. You will follow structured questioning and use approved systems to determine urgency and convey critical information accurately.

The role emphasizes listening, typing speed, and clear communication, with training and certifications required to perform pre-arrival instructions and maintain caller privacy.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Experience in customer service or call-taking is helpful, though some vacancies accept entrants.
• Strong listening, typing, and verbal communication skills are essential.

Responsibilities

• Answer incoming emergency calls and non-emergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide general pre-arrival instructions only within training and certification.
• Adhere to established procedures and certifications.

Skills

Typing speed

Active listening

Communication skills

Customer service

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network is seeking 911 Call Takers in Gladewater, TX to handle emergency and non-emergency calls, verify locations, and document details for dispatch teams. You will follow structured questioning and use approved systems to determine urgency and convey critical information accurately.

The role emphasizes listening, typing speed, and clear communication, with training and certifications required to perform pre-arrival instructions and maintain caller privacy.