911 Emergency Dispatcher — Be the Calm in Crisis

County Emergency Communications; Pitcairn (Allegheny County); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Shift differentials

Overtime compensation

Job summary

County Emergency Communications in Pitcairn, PA is seeking 911 emergency dispatchers to connect callers with public safety responders. You will receive emergency and non-emergency calls, verify locations, and relay critical information to police, fire, and EMS units.

The role requires calm communication, strong typing, active listening, and the ability to multi-task across radio, CAD, and phone systems. Employment offers on-site work with applicable benefits and training opportunities.

Qualifications

• High school diploma or equivalent required.
• Typing, listening, and clear speech essential.
• Ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, and incident details.
• Assess call priority using agency procedures.
• Enter incident information into CAD systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update personnel as needed.
• Provide caller instructions within training and certification.
• Maintain confidential records.

Skills

Typing speed

Active listening

Clear speech

Organizational skills

Education

High school diploma or equivalent

Tools

CAD systems

Job description

County Emergency Communications in Pitcairn, PA is seeking 911 emergency dispatchers to connect callers with public safety responders. You will receive emergency and non-emergency calls, verify locations, and relay critical information to police, fire, and EMS units.

The role requires calm communication, strong typing, active listening, and the ability to multi-task across radio, CAD, and phone systems. Employment offers on-site work with applicable benefits and training opportunities.