911 Emergency Dispatcher — Calm Crisis Coordinator

County Emergency Communications; Lucinda (PA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

County Emergency Communications in Lucinda, PA is seeking 911 Emergency Dispatchers to connect callers with police, fire, or medical responders. Responsibilities include gathering essential information, confirming locations, and coordinating resources across multiple systems.

The role requires calm communication, accurate documentation, and the ability to manage shifting incidents. Opportunities typically involve night shifts, overtime, and variable schedules as needed by public safety needs.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Some agencies recruit entry-level applicants, while others require previous emergency communications experience or current certifications.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Accurate typing

Active listening

Clear speech

Basic computer skills

Information organization

Education

High school diploma or GED

Job description

County Emergency Communications in Lucinda, PA is seeking 911 Emergency Dispatchers to connect callers with police, fire, or medical responders. Responsibilities include gathering essential information, confirming locations, and coordinating resources across multiple systems.

The role requires calm communication, accurate documentation, and the ability to manage shifting incidents. Opportunities typically involve night shifts, overtime, and variable schedules as needed by public safety needs.