911 Dispatcher — Calm, Precise Emergency Coordination

911 Emergency Communications; Armbrust (PA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Training opportunities

Job summary

911 Emergency Communications is seeking qualified Dispatchers in Armbrust, PA to connect people in urgent need with responders. You may receive emergency and nonemergency calls, gather information, and coordinate police, fire, and EMS resources following agency procedures.

The role demands calm communication, good listening, precise documentation, and the ability to manage multiple systems while maintaining confidentiality and rapid response.

Qualifications

• High school diploma or GED commonly required; some agencies recruit entry-level.
• Some agencies require previous emergency communications experience or certifications.
• Tests, training deadlines, and testing scores vary by agency.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch (CAD) systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Accurate typing

Active listening

Clear speech

Basic computer skills

Information organization

Education

High school diploma or equivalent

Tools

CAD systems

Job description

911 Emergency Communications is seeking qualified Dispatchers in Armbrust, PA to connect people in urgent need with responders. You may receive emergency and nonemergency calls, gather information, and coordinate police, fire, and EMS resources following agency procedures.

The role demands calm communication, good listening, precise documentation, and the ability to manage multiple systems while maintaining confidentiality and rapid response.