911 Emergency Dispatcher — Calm, Precise Call Triage

Emergency Telecommunicator Services; Allamuchy Township (NJ); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

Emergency Telecommunicator Services in Allamuchy, NJ is seeking 911 Emergency Dispatchers to connect callers with public safety responders. Responsibilities include handling emergency and nonemergency calls, confirming details, and coordinating police, fire, or medical resources in accordance with agency procedures.

Applicants should maintain calm, organize information under pressure, and comply with training and certifications.

Qualifications

• High school diploma or GED required; some agencies may require experience or current certifications.
• Typing, listening, clear speech, and ability to organize information under pressure.
• Official vacancy determines required testing scores, experience and training deadlines.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responders as circumstances change.
• Provide approved caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Education

High school diploma or GED

Job description

Emergency Telecommunicator Services in Allamuchy, NJ is seeking 911 Emergency Dispatchers to connect callers with public safety responders. Responsibilities include handling emergency and nonemergency calls, confirming details, and coordinating police, fire, or medical resources in accordance with agency procedures.

Applicants should maintain calm, organize information under pressure, and comply with training and certifications.