Emergency Call Taker — Launch Your Public Safety Career

Public Safety Dispatch Network; Allamuchy Township (NJ); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network is seeking 911 Call Takers for opportunities in Allamuchy, NJ. This role involves taking emergency calls, gathering essential information, and dispatching responders using approved systems.

The position requires a high school diploma or equivalent, with strong listening, accurate typing, and clear verbal communication. Training and certification are provided, and benefits may include health insurance and paid leave.

Qualifications

• High school diploma or equivalent required; customer service or public safety experience may help.
• Strong listening comprehension, accurate typing, and clear verbal communication are essential.
• Candidates should be able to follow structured procedures and complete assessments as required by the agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide necessary pre-arrival instructions within training and certification.

Skills

Active listening

Accurate typing

Verbal communication

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Public Safety Dispatch Network is seeking 911 Call Takers for opportunities in Allamuchy, NJ. This role involves taking emergency calls, gathering essential information, and dispatching responders using approved systems.

The position requires a high school diploma or equivalent, with strong listening, accurate typing, and clear verbal communication. Training and certification are provided, and benefits may include health insurance and paid leave.