Critical Medical Dispatch Specialist

911 Emergency Communications; Traverse City (MI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee assistance

Job summary

911 Emergency Communications in Traverse City, MI seeks an Emergency Medical Dispatcher to handle urgent medical calls, verify locations and response priorities, and coordinate EMS resources. Training and certifications may be required per vacancy.

Role involves following approved medical dispatch protocols, providing instructions, and maintaining documentation while working with various shifts in a continuous operations environment.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements; consult vacancy for exact qualifications and accepted providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or equivalent

Job description

911 Emergency Communications in Traverse City, MI seeks an Emergency Medical Dispatcher to handle urgent medical calls, verify locations and response priorities, and coordinate EMS resources. Training and certifications may be required per vacancy.

Role involves following approved medical dispatch protocols, providing instructions, and maintaining documentation while working with various shifts in a continuous operations environment.