911 Emergency Dispatcher — Calm, Critical Response, Rotating Shifts

County Emergency Communications; North Vernon (IN); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

County Emergency Communications in Vernon, IN is seeking 911 Emergency Dispatchers to connect callers with police, fire, or EMS. You will receive emergency and nonemergency calls, verify addresses, and coordinate resources following agency procedures.

The role demands calm communication, attention to detail, and the ability to manage multiple systems. Shifts may include overnights, weekends, holidays, and overtime.

Qualifications

• High school diploma or equivalent commonly required.
• Some agencies recruit entry-level applicants; others require previous emergency communications experience or current certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Active listening

Clear communication

Typing

Multitasking

Education

High school diploma or equivalent

Tools

CAD systems

Job description

County Emergency Communications in Vernon, IN is seeking 911 Emergency Dispatchers to connect callers with police, fire, or EMS. You will receive emergency and nonemergency calls, verify addresses, and coordinate resources following agency procedures.

The role demands calm communication, attention to detail, and the ability to manage multiple systems. Shifts may include overnights, weekends, holidays, and overtime.