Emergency Medical Dispatcher: Training & Certification Support

911 Emergency Communications; North Vernon (IN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

911 Emergency Communications in Vernon, IN seeks Emergency Medical Dispatchers to gather incident details, prioritize responses, and coordinate EMS resources using approved protocols. The role requires strong communication, accuracy, and the ability to work in a dynamic, high-stress environment.

Responsibilities include receiving calls, confirming locations, asking approved questions, determining priority, dispatching or coordinating ambulance resources, and providing protocol-based instructions

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification may be required.
• EMT or paramedic credentials are not universal requirements; consult vacancy for exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or equivalent

CPR certification

Emergency Medical Dispatcher certification

Job description

911 Emergency Communications in Vernon, IN seeks Emergency Medical Dispatchers to gather incident details, prioritize responses, and coordinate EMS resources using approved protocols. The role requires strong communication, accuracy, and the ability to work in a dynamic, high-stress environment.

Responsibilities include receiving calls, confirming locations, asking approved questions, determining priority, dispatching or coordinating ambulance resources, and providing protocol-based instructions