911 Emergency Dispatcher: Calm, Critical-Response Role

Emergency Telecommunicator Services; Edison (CA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

Emergency Telecommunicator Services in Edison, CA seeks an 911 Emergency Dispatcher to connect calls with responders and coordinate resources per agency procedures.

The role requires calm communication, attention to detail, and rapid information relay while managing multiple systems. Entry-level opportunities exist, with shifts that may include overnights and weekends depending on the agency.

Qualifications

• High school diploma or GED commonly required.
• Typing accuracy and speed helpful.
• Active listening and clear speech essential.
• Basic computer skills and data entry.
• Ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, and incident details.
• Assess call priority using approved questions and procedures.
• Enter incident information into CAD systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update personnel as needed.
• Provide caller instructions within training and certification.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Basic computer proficiency

Information organization under stress

Education

High school diploma or GED

Job description

Emergency Telecommunicator Services in Edison, CA seeks an 911 Emergency Dispatcher to connect calls with responders and coordinate resources per agency procedures.

The role requires calm communication, attention to detail, and rapid information relay while managing multiple systems. Entry-level opportunities exist, with shifts that may include overnights and weekends depending on the agency.