911 Dispatcher: Calm, Critical Calls & Public Safety

Emergency Telecommunicator Services; Hodges (AL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

Emergency Telecommunicator Services in Hodges, AL, seeks skilled 911 dispatchers to handle emergency and nonemergency calls, verify locations, and coordinate responders. The role emphasizes calm communication, accuracy, and the ability to manage multiple systems under pressure.

Required to use approved procedures to assess priority, document details, and relay information promptly. Candidates may need basic certifications and are expected to work various shifts including overtime when needed.

Qualifications

• High school diploma or equivalent commonly required.
• Some agencies recruit entry-level applicants; certifications or experience may be preferred.
• Typing, listening, clear speech, and basic computer skills are useful.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using agency procedures and approved questions.
• Enter incident information into dispatch systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update personnel as circumstances change.
• Provide caller instructions within training and certification limits.
• Maintain confidential records.

Skills

Active listening

Typing speed

Clear speech

Computer proficiency

Organizational skills

Education

High school diploma

Tools

CAD systems

Radio communications equipment

Job description

Emergency Telecommunicator Services in Hodges, AL, seeks skilled 911 dispatchers to handle emergency and nonemergency calls, verify locations, and coordinate responders. The role emphasizes calm communication, accuracy, and the ability to manage multiple systems under pressure.

Required to use approved procedures to assess priority, document details, and relay information promptly. Candidates may need basic certifications and are expected to work various shifts including overtime when needed.