911 Emergency Dispatcher — Calm, Life-Saving Operator

County Emergency Communications; Kendall Township (IL); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance program

Professional training

Job summary

County Emergency Communications is seeking 911 emergency dispatchers in Yorkville, IL. The role involves handling urgent calls, gathering critical information, and coordinating police, fire, and emergency medical resources according to agency procedures.

Candidates should remain calm under pressure, verify locations, document changes, and relay accurate information while managing multiple communication systems. Overtime and variable shifts may be required.

Qualifications

• High school diploma or equivalent commonly required.
• Skills include accurate typing, active listening, clear speech, and basic computer proficiency.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using agency procedures.
• Enter incident information into dispatch systems.
• Dispatch responders and monitor radio traffic as needed.
• Provide caller instructions within training and certification.
• Maintain accurate records and confidentiality.

Skills

Typing

Active listening

Clear speech

Basic computer proficiency

Education

High School Diploma

Job description

County Emergency Communications is seeking 911 emergency dispatchers in Yorkville, IL. The role involves handling urgent calls, gathering critical information, and coordinating police, fire, and emergency medical resources according to agency procedures.

Candidates should remain calm under pressure, verify locations, document changes, and relay accurate information while managing multiple communication systems. Overtime and variable shifts may be required.