911 Emergency Dispatcher: Calm, Critical-Response Operator

911 Emergency Communications; Hammond (IL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

911 Emergency Communications seeks an experienced dispatcher to connect callers with police, fire, or medical responders in Hammond, IL. Role involves calm communication, gathering information, and coordinating resources per agency procedures.

Responsibilities include handling emergency and nonemergency calls, confirming details, and using computer-aided dispatch systems. Training and certification are required; overtime and rotating shifts may apply.

Qualifications

• High school diploma or GED commonly required.
• Typing, listening, clear speech needed.
• Testing scores, experience and training depend on agency.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Active listening

Typing speed

Clear speech

Organizational skills

Education

High school diploma or GED

Job description

911 Emergency Communications seeks an experienced dispatcher to connect callers with police, fire, or medical responders in Hammond, IL. Role involves calm communication, gathering information, and coordinating resources per agency procedures.

Responsibilities include handling emergency and nonemergency calls, confirming details, and using computer-aided dispatch systems. Training and certification are required; overtime and rotating shifts may apply.