911 Emergency Dispatcher – Calm, Critical-Response Operator

911 Emergency Communications; Ravenna (OH); On-site; USD 42,000 - 66,000; Full time

Job summary

911 Emergency Communications in Ravenna, OH seeks an Emergency Dispatcher responsible for connecting callers with public safety resources, gathering essential information, and coordinating police, fire, and medical responders per agency procedures.

The role requires calm communication, careful attention, and the ability to manage multiple systems while confirming incident locations and relaying accurate information as situations evolve.

Qualifications

• High school diploma or recognized equivalency credential commonly required.
• Some agencies recruit entry-level applicants or require prior emergency communications experience or certifications.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Education

High school diploma or equivalency

Emergency communications training

Job description

911 Emergency Communications in Ravenna, OH seeks an Emergency Dispatcher responsible for connecting callers with public safety resources, gathering essential information, and coordinating police, fire, and medical responders per agency procedures.

The role requires calm communication, careful attention, and the ability to manage multiple systems while confirming incident locations and relaying accurate information as situations evolve.