911 Dispatcher: Calm, Critical Link to Help

Emergency Telecommunicator Services; New Marshfield (OH); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

Emergency Telecommunicator Services in Ohio seeks an 911 Emergency Dispatcher to connect callers with police, fire, or medical responders. The role emphasizes calm communication, accurate information gathering, and coordination across multiple systems.

Responsibilities include handling emergency and nonemergency calls, verifying incident details, and entering data into CAD systems while maintaining confidentiality and records accuracy.

Qualifications

• High school diploma or equivalent required; some agencies may recruit entry-level.
• Useful skills include accurate typing, active listening, clear speech, and organizing information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess priority using approved questions and agency procedures.
• Enter incident information into dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responders as circumstances change.
• Provide approved caller instructions within training limits.
• Maintain accurate records and protect confidential information.

Skills

Active listening

Typing speed

Clear speech

Calm under pressure

Basic computer proficiency

Education

High school diploma or equivalent

Tools

CAD software

Radio equipment

Job description

Emergency Telecommunicator Services in Ohio seeks an 911 Emergency Dispatcher to connect callers with police, fire, or medical responders. The role emphasizes calm communication, accurate information gathering, and coordination across multiple systems.

Responsibilities include handling emergency and nonemergency calls, verifying incident details, and entering data into CAD systems while maintaining confidentiality and records accuracy.