Fire Dispatcher: Critical Incident Communications

911 Emergency Communications; North Carolina; On-site; USD 42,000 - 56,000; Full time

Job summary

911 Emergency Communications in Jackson, NC is seeking Fire Dispatchers to coordinate responses to fires, rescues, and hazardous incidents. The role involves receiving incident details, alerting resources, and maintaining communications with responding crews.

Applicants should be comfortable with computer systems, data entry, maps, and radio communication. Some assignments may require fire dispatch certification or emergency medical dispatch training, with schedules that may include overnight

Qualifications

• Requires organized information handling and clear radio communication.
• Fire dispatch certification or EMD training may be required for certain assignments.
• Comfort with computer systems, accurate data entry, maps, and radio communication are expected.

Responsibilities

• Receive and document reports of fires, rescues, alarms, and hazardous conditions.
• Verify incident locations, access information, and reported risks.
• Alert stations and dispatch apparatus using approved response assignments.
• Monitor radio channels, unit availability, and incident status.
• Relay information about occupants, hazards, and changing conditions.
• Process requests for additional resources through established procedures.
• Coordinate mutual-aid communications when assigned.
• Record dispatch times, unit movements, and significant incident updates.

Skills

Radio communication

Organizational skills

Computer systems

Data entry

Maps

Education

High school diploma or equivalent

Fire dispatch certification

Emergency medical dispatch training

Tools

Radio equipment

Communications software

Job description

911 Emergency Communications in Jackson, NC is seeking Fire Dispatchers to coordinate responses to fires, rescues, and hazardous incidents. The role involves receiving incident details, alerting resources, and maintaining communications with responding crews.

Applicants should be comfortable with computer systems, data entry, maps, and radio communication. Some assignments may require fire dispatch certification or emergency medical dispatch training, with schedules that may include overnight