911 Emergency Dispatcher — Calm, Quick, Multi‑Task Pro

911 Emergency Communications; Jonas Ridge (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

911 Emergency Communications in Jonas Ridge, NC is seeking an Emergency Dispatcher to support public safety operations. You will answer (and triage) emergency calls, verify locations, gather essential information, and coordinate police, fire, or medical responders according to agency procedures.

This role requires calm communication, attention to detail, and the ability to manage multiple systems. Work may include overnight, weekend, or rotating shifts with overtime as needed.

Qualifications

• High school diploma or GED commonly required.
• Entry-level applicants welcomed by some agencies.
• Certifications may be required depending on agency.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, and incident details.
• Assess call priority using agency procedures.
• Enter incident information into dispatch systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update personnel as needed.
• Provide caller instructions within training limits.
• Maintain records and protect confidentiality.

Skills

Typing

Active listening

Clear speech

Basic computer skills

Information organization

Education

High school diploma or GED

Job description

911 Emergency Communications in Jonas Ridge, NC is seeking an Emergency Dispatcher to support public safety operations. You will answer (and triage) emergency calls, verify locations, gather essential information, and coordinate police, fire, or medical responders according to agency procedures.

This role requires calm communication, attention to detail, and the ability to manage multiple systems. Work may include overnight, weekend, or rotating shifts with overtime as needed.