911 Emergency Dispatcher — Calm, Critical-Response Operator

Emergency Telecommunicator Services; Prospect (VA); Sur place; USD 40 000 - 60 000; Plein temps

Avantages offerts par ce poste

Health coverage

Paid leave

Professional training

Résumé du poste

Emergency Telecommunicator Services in Prospect, VA is seeking a calm, quick-thinking 911 Dispatcher to connect callers with responders. You will handle emergency and nonemergency calls, verify locations, document details, and coordinate police, fire, or EMS according to procedures.

This role requires strict attention, clear communication, and the ability to multitask in a high-pressure environment.

Qualifications

• High school diploma or equivalent commonly required; some agencies recruit entry-level applicants or require experience or certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and ability to organize information under pressure.

Responsabilités

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Description du poste

Emergency Telecommunicator Services in Prospect, VA is seeking a calm, quick-thinking 911 Dispatcher to connect callers with responders. You will handle emergency and nonemergency calls, verify locations, document details, and coordinate police, fire, or EMS according to procedures.

This role requires strict attention, clear communication, and the ability to multitask in a high-pressure environment.