Mission-Critical 911 Dispatcher

County Emergency Communications; Martinsburg (MO); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Job summary

County Emergency Communications in Martinsburg, MO, seeks an 911 Emergency Dispatcher to answer emergency and nonemergency calls, verify locations and details, and coordinate with police, fire, and EMS per agency procedures.

The role requires calm, focused communication, multi‑tasking across systems, and strict information handling. Training, shift work, and potential overtime are typical for this critical public safety function.

Qualifications

• High school diploma or equivalent required or preferred.
• Typing accuracy and speed helpful.
• Active listening and clear communication essential.
• Basic computer skills and ability to manage information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and safety concerns
• Assess call priority according to agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch responders when assigned to radio operations
• Monitor radio traffic and update responders as circumstances change
• Provide caller instructions within training and certification limits
• Maintain accurate records and protect confidential information

Skills

Typing

Active listening

Clear speech

Computer proficiency

Organizational skills

Education

High school diploma or equivalent

Job description

County Emergency Communications in Martinsburg, MO, seeks an 911 Emergency Dispatcher to answer emergency and nonemergency calls, verify locations and details, and coordinate with police, fire, and EMS per agency procedures.

The role requires calm, focused communication, multi‑tasking across systems, and strict information handling. Training, shift work, and potential overtime are typical for this critical public safety function.