9-1-1 Telecommunicator: Calm, Critical Emergency Dispatch

City of Champaign; Urbana (IL); On-site; USD 40,000 - 65,000; Full time

Job summary

City of Champaign/METCAD seeks a Telecommunicator to handle 9-1-1 and non-emergency calls for Police, Fire, and EMS in Champaign County. The role requires calm, accurate data gathering and ability to provide lifesaving instructions during medical emergencies.

Candidates must have 2+ years in a multi-jurisdictional dispatch center within the past five years and be able to work varying shifts. Training includes mandated certifications and compliance with confidentiality rules.

Qualifications

• Must have 2+ years experience in a multi-jurisdictional, multi-discipline emergency communications center within the last 5 years.
• Demonstrated ability to gather, verify, and document caller information.
• Ability to provide emergency medical dispatch triage and lifesaving instructions when needed.

Responsibilities

• Serve as essential personnel by providing emergency and non-emergency telephone and text support for Police, Fire, and EMS.
• Receive and manage emergency and non-emergency calls while maintaining professionalism in high-stress situations.
• Gather, verify, and document critical caller information in the dispatch system for accurate records.
• Deliver emergency medical dispatch instructions and triage when necessary to callers.
• Independently assess situations and determine appropriate level of emergency response.
• Comply with all department policies, procedures, and confidentiality standards.

Skills

Calm under pressure

Multitasking

Customer service

Communication skills

Education

High School Diploma

Tools

Dispatch software

Computer literacy

Job description

City of Champaign/METCAD seeks a Telecommunicator to handle 9-1-1 and non-emergency calls for Police, Fire, and EMS in Champaign County. The role requires calm, accurate data gathering and ability to provide lifesaving instructions during medical emergencies.

Candidates must have 2+ years in a multi-jurisdictional dispatch center within the past five years and be able to work varying shifts. Training includes mandated certifications and compliance with confidentiality rules.