911 Emergency Dispatcher — Calm, Critical Response in KS

911 Emergency Communications; Kansas (AL); On-site; USD 32,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Job summary

911 Emergency Communications is seeking qualified dispatchers to connect callers with public safety responders in Kansas. The role involves handling emergency and nonemergency calls, confirming locations, and coordinating police, fire, and medical resources according to agency procedures.

Candidates must communicate calmly, document evolving details, and relay accurate information across multiple systems, with potential overnight and weekend shifts depending on the agency.

Qualifications

• A high school diploma or recognized equivalency is commonly required.
• Some agencies recruit entry-level applicants or require experience or certifications.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into CAD systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responders as circumstances change.
• Provide approved caller instructions within training and certification limits.
• Maintain records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Basic computer proficiency

Organize information under pressure

Education

High school diploma or equivalent

Tools

Computer-aided dispatch (CAD) systems

Job description

911 Emergency Communications is seeking qualified dispatchers to connect callers with public safety responders in Kansas. The role involves handling emergency and nonemergency calls, confirming locations, and coordinating police, fire, and medical resources according to agency procedures.

Candidates must communicate calmly, document evolving details, and relay accurate information across multiple systems, with potential overnight and weekend shifts depending on the agency.