Kansas City 911 Dispatcher: Calm, Precise Crisis Communicator

911 Emergency Communications; Kansas City (MO); Sur place; USD 40 000 - 60 000; Plein temps

Résumé du poste

911 Emergency Communications in Kansas City, MO, seeks an capable dispatcher to connect callers with responders, gather critical details, and coordinate police, fire, or medical resources per agency procedures.

The role requires calm communication, accuracy, and the ability to manage multiple systems while maintaining records and confidentiality. Shifts may include overnight, weekends, and overtime depending on the agency.

Qualifications

• A high school diploma or GED is required or preferred.
• Typing speed and accuracy are important in emergency communications.
• Active listening, clear speech, and ability to organize information under pressure.

Responsabilités

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, and incident details.
• Assess call priority using approved questions and procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when required.
• Monitor radio traffic and update personnel as needed.
• Provide caller instructions within training limits.
• Maintain accurate records and protect confidential information.

Connaissances

Active listening

Typing

Clear speech

Communication

Multitasking

Formation

High school diploma

Outils

CAD software

Description du poste

911 Emergency Communications in Kansas City, MO, seeks an capable dispatcher to connect callers with responders, gather critical details, and coordinate police, fire, or medical resources per agency procedures.

The role requires calm communication, accuracy, and the ability to manage multiple systems while maintaining records and confidentiality. Shifts may include overnight, weekends, and overtime depending on the agency.