911 Emergency Dispatcher: Calm, Critical-Calls Expert

Emergency Telecommunicator Services; Belleville (IL); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Shift differentials

Overtime compensation

Job summary

Emergency Telecommunicator Services in Belleville seeks an 911 Dispatcher to connect callers with responders. You will answer emergency and nonemergency calls, verify locations, and relay critical information under pressure.

The role requires calm communication, typing accuracy, and ability to work rotating shifts. Training and certifications may be required, with eligibility for overtime and shift differentials depending on the agency terms.

Qualifications

• A high school diploma is commonly required; some agencies recruit entry-level applicants or require certifications.
• Typing speed, listening accuracy, clear speech, and ability to organize information under pressure are useful.
• Official announcements determine required testing scores, experience, and training deadlines.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Organize information

Education

High school diploma or recognized equivalency credential

Tools

Computer-aided dispatch systems

Job description

Emergency Telecommunicator Services in Belleville seeks an 911 Dispatcher to connect callers with responders. You will answer emergency and nonemergency calls, verify locations, and relay critical information under pressure.

The role requires calm communication, typing accuracy, and ability to work rotating shifts. Training and certifications may be required, with eligibility for overtime and shift differentials depending on the agency terms.