911 Emergency Dispatcher: Calm, Critical-Calls Pro

Emergency Telecommunicator Services; Sidney Center (NY); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee-assistance services

Professional training

Job summary

Emergency Telecommunicator Services in Sidney Center, NY is seeking 911 Emergency Dispatchers to connect callers with public safety responders. You will receive emergency and non-emergency calls, verify locations, and relay information under agency procedures.

The role requires calm communication, strong listening, accurate typing, and the ability to manage multiple systems while documenting details and protecting confidentiality.

Qualifications

• High school diploma or GED required or equivalent.
• Testing scores and training deadlines vary by agency.
• Certification requirements determined by the hiring agency.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responders as circumstances change.
• Provide caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Calm communication

Active listening

Accurate typing

Clear speech

Basic computer skills

Information organization

Education

High school diploma or GED

Job description

Emergency Telecommunicator Services in Sidney Center, NY is seeking 911 Emergency Dispatchers to connect callers with public safety responders. You will receive emergency and non-emergency calls, verify locations, and relay information under agency procedures.

The role requires calm communication, strong listening, accurate typing, and the ability to manage multiple systems while documenting details and protecting confidentiality.