911 Emergency Dispatcher — Calm, Critical Response

911 Emergency Communications; Georgetown (CA); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Overtime pay

Job summary

911 Emergency Communications in Georgetown, CA seeks an emergency dispatcher to connect callers with responders and coordinate resources per agency procedures. The role requires calm communication, attention to detail, and the ability to manage multiple systems while gathering essential information.

Typical work includes answering emergency and nonemergency calls, confirming locations, and relaying information to responders.

Qualifications

• High school diploma or GED required; some agencies recruit entry-level
• Useful skills: typing accuracy, active listening, clear speech, basic computer proficiency
• Testing scores, experience, and training requirements vary by posting

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within training and certification limits
• Maintain accurate records and protect confidential information

Skills

Typing

Active listening

Clear speech

Computer proficiency

Multitasking

Education

High school diploma or GED

Tools

Radio systems

CAD

Dispatch software

Job description

911 Emergency Communications in Georgetown, CA seeks an emergency dispatcher to connect callers with responders and coordinate resources per agency procedures. The role requires calm communication, attention to detail, and the ability to manage multiple systems while gathering essential information.

Typical work includes answering emergency and nonemergency calls, confirming locations, and relaying information to responders.