911 Emergency Dispatcher — Calm, Critical Response

County Emergency Communications; Brookland (AR); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee-assistance services

Professional training

Shift differentials

Overtime compensation

Job summary

County Emergency Communications seeks 911 Emergency Dispatchers to connect those in need with public safety responders in Brookland, AR. Responsibilities include handling emergency and nonemergency calls, confirming locations, and relaying information while managing multiple systems.

Candidates should have a high school diploma or GED; some agencies may require prior experience or certifications. The role involves shift work, potential overtime, and entering data into CAD systems, with a focus

Qualifications

• High school diploma or GED commonly required.
• Some agencies recruit entry-level applicants or require prior emergency communications experience.
• Certification/testing requirements vary by agency and official announcements.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update personnel as circumstances change.
• Provide caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Basic computer proficiency

Information organization

Education

High school diploma or GED

Job description

County Emergency Communications seeks 911 Emergency Dispatchers to connect those in need with public safety responders in Brookland, AR. Responsibilities include handling emergency and nonemergency calls, confirming locations, and relaying information while managing multiple systems.

Candidates should have a high school diploma or GED; some agencies may require prior experience or certifications. The role involves shift work, potential overtime, and entering data into CAD systems, with a focus