911 Emergency Dispatcher: Calm, Critical Public Safety Operator

911 Emergency Communications; Otsego Township (MI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

911 Emergency Communications in Otsego, MI is seeking qualified emergency dispatchers to connect callers with police, fire, or EMS resources according to agency procedures. The role emphasizes calm communication, precise information gathering, and rapid prioritization.

Dispatchers may work overnight or rotating shifts, using computer-aided dispatch and radio systems to coordinate responders. A high school diploma is commonly required, with testing, background checks, and certifications depending

Qualifications

• High school diploma or GED commonly required.
• Some agencies recruit entry-level applicants or prefer prior experience.
• Certifications may be required depending on the agency.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Accurate typing

Active listening

Clear speech

Basic computer skills

Organizational skills

Education

High school diploma or GED

Tools

CAD systems

Job description

911 Emergency Communications in Otsego, MI is seeking qualified emergency dispatchers to connect callers with police, fire, or EMS resources according to agency procedures. The role emphasizes calm communication, precise information gathering, and rapid prioritization.

Dispatchers may work overnight or rotating shifts, using computer-aided dispatch and radio systems to coordinate responders. A high school diploma is commonly required, with testing, background checks, and certifications depending